Privacy & cookies policy

1. Data controller

The controller responsible for processing personal data collected via the website https://www.silival.com/ is:

SiliVal
For any question relating to your personal data, you can contact us using the page:
https://www.silival.com/en/contact/.

SiliVal endeavours to comply with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR) .

2. Data collected

Data collected via the website is limited to what is necessary for the proper operation of the site and for handling your requests.

2.1. Data provided via the contact form

When you fill in the contact form, you provide in particular:

• Your name;
• Your email address;
• The subject of your message (where applicable);
• The content of your message;
• Your explicit agreement that this data may be used to respond to your request (checkbox).

2.2. Technical data related to browsing the website

When you visit the site and send the form, certain technical information may also be recorded, for example:

• IP address used when the form is submitted;
• Technical information provided by your browser (browser type, operating system, etc.);
• Date and time of the request;
• Information relating to security mechanisms implemented to protect the website (for example, anti-spam checks).

This information is used solely to ensure the proper functioning and security of the website.

3. Purposes & legal bases

Processing carried out via the website has limited and clearly identified purposes:

3.1. Responding to your requests

• Receiving and processing messages sent via the contact form;
• Communicating with you to answer your questions or prepare support or services.

Legal basis: your consent (checkbox) and SiliVal’s legitimate interest in handling requests sent to it.

3.2. Ensuring website security

• Preventing automated or abusive submissions;
• Minimal technical monitoring for incident detection.

Legal basis: SiliVal’s legitimate interest in protecting the website and associated infrastructure.

3.3. Audience measurement and website improvement

• Visit statistics (most viewed pages, global journeys, etc.);
• Progressive improvement of content and usability.

Legal basis:legitimate interest in better understanding how the website is used, without any advertising tracking.

4. Data retention

SiliVal does not keep personal data for longer than necessary. In general:

• Information sent via the contact form is kept for as long as needed to handle your request and a reasonable follow-up of the relationship (for example, the time required to discuss a project or a request for information), then archived or deleted when it is no longer useful.
• Technical logs and security-related elements are stored in line with normal system log rotation and backups, then automatically deleted or overwritten over time.

Where legal obligations require a specific retention period, SiliVal complies with those requirements.

5. Recipients of the data

Data is mainly processed by SiliVal and is not sold.

The following parties may have access to certain information:

• Authorised persons within SiliVal responsible for the website and for handling requests;
• Technical providers (hosting, system administration, audience measurement tools) acting as processors, within the scope of their missions and on SiliVal’s instructions.

Data is hosted on infrastructure located in Europe. SiliVal does not set up uncontrolled transfers to countries outside the European Union.

6. Your rights

In accordance with data protection regulations, you have the following rights over your personal data:

• Right of access to your data;
• Right to rectification of inaccurate or incomplete data;
• Right to erasure, in certain cases;
• Right to restriction of processing;
• Right to object, on grounds relating to your particular situation;
• Right to withdraw your consent where processing is based on consent.

To exercise these rights, you can write to us using the form available at:
https://www.silival.com/en/contact/.
We will respond within a reasonable time frame, in accordance with applicable regulations.

7. Security

SiliVal implements reasonable technical and organisational measures to protect personal data against unauthorised access, loss or alteration, in particular at server, backup and website protection levels.

As with any online service, a residual risk can never be completely excluded, but SiliVal strives to minimise unnecessary exposure and to address any issues identified.

8. Cookies & audience measurement

The website may place small files called “cookies” on your device or use similar technical mechanisms. They are mainly used to:

• Ensure the proper functioning and security of the website;
• Measure overall traffic (visit statistics).

SiliVal uses an audience measurement tool configured to produce aggregated statistics, without any individual advertising tracking. Where possible, the impact on your privacy is reduced (for example, by limiting the level of detail of collected information).

You can configure your browser to block certain cookies, but some website features may then be limited.

9. Contact & complaints

For any question relating to this policy or to exercise your rights, you can contact SiliVal using the page:
https://www.silival.com/en/contact/.

If, after contacting us, you believe that your rights are not being respected, you can lodge a complaint with the competent supervisory authority in your country of residence or work. General information on data protection in the European Union is available at:
https://europa.eu/youreurope/business/dealing-with-customers/data-protection/data-protection-gdpr/ .